The room and the overall checkin and checkout experience...
The room and the overall checkin and checkout experience were great.
The breakfast in my opinion must be looked into and improved.
Here are some key points you can improve:
- Choice of food: You should propose more choices like Hummus, moutabal, labneh, salmon, different kind of ham (turkey, veal, chicken, beef, dried, etc.)
- The scrumbled eggs were dry, scrumbled eggs must be creamy
- More choice of fruits (we had a only small plate of fruit cuts)
- Labelling : if it is Milk label it milk, if it is almond milk label it almond milk. My son served himself with almond milk thinking it was milk according to the label and spit it because he was surprised by the taste. Good thing he is not alergic.
The breakfast buffet and service gave us the impression of not being at the same level of the rest of the hotel.
Breakfast service :
We waited too long to have someone to come seat us
We waited too long to have someone come and take the hot drinks order.
The hot drinks self service machine was down
The waiters come to our table and do not remove the used plates.
Regarding the room:
The AC in the master bedroom was blocked and too much cooling, plus there was odor in the room. We did not call, because we wanted some intimity. Please make sure the rooms are in pristine condition for the guests before checkin. it is very frustrating to have to interrupt our time in the room to call maintenance to work on the room.
In Room Dining:
The food was good, but delivered without bread (an arabic mezze without bread...) and the delivered bread was not up to the expectations.
The food was also delivered withiut tissue. There was no tissue in the room. We asked for but never had them.
Overall you should be proactive to avoid customer frustration. So the service matches the Venue.
Pristine room befoee checkin, Pristine service don't wait for the (bad) comment to act upon it.
Ladyonthemove
France
10
Scored 10
My wife and I are overwhelmed with the total experience and...
My wife and I are overwhelmed with the total experience and serenity this resort gave us during our stay. First of all, the pictures and videos on the internet doesn’t do any justice to the beauty and serendipity of this beautiful lavish resort. You ought to visit and see it yourself. The staffs of this resort is the backbone and the reason which made our stay very pleasant. I’d like to specifically mention the names and their roles to appreciate their great service.
Ranesh - bell desk team
Ahmed Azeez - restaurant
CK - chef
Sobiya - reception
Yanis - restaurant
John - restaurant
George - lifeguard / front desk buggy team
I’m definitely coming back soon with my entire family and friends.
Ahmed
United Arab Emirates
10
Scored 10
The only drawback of the place is the lengthy (140 km) first...
The only drawback of the place is the lengthy (140 km) first part of the trip from Abu Dhabi to Liwa. But once you are there, the last 50 kms are a delight for your eyes.
Then: very relax and friendly welcome, very competent reception and treatment, interesting and well run activities. What more do you need ?
My stay at Liwa Nights was exceptional. If you want to experience the desert, this is the place to go! Everything was so authentic and we really felt welcomed and taken care of from the great local food to sunrise/sunset walks and the amazing activities especially dune bashing, what a ride! They know the desert in and out, what an unforgettable experience! The decor in the tent was so tasteful and the beds were super comfortable! Thank you again and we hope to come back again
Although you pay a lot of money it is worth every penny of it! One of the best hotel experiences we ever had. What a place, in the middle of the desert, with so much luxury, such a view from the balcony and such a great restaurant. The staff is absolutely wonderful and extremely helpfull. Thank you Hassan, Aziz and Angela for making our stay so fantastic. We will treasure our memories. The reality is even more beautyfull than the pictures on this site!
Overall nice stay but LOTS of improvements to make. I believe there is a serious management issue. Positives are : Amazing location in the middle of the LIWA dunes, friendly staff and quick check-in. Modern rooms and furnitures. Nespresso well furnished. Good pressure of shower with hot water. Bedding. Pool at 34 degrees. Mirroring iPhone on LCD TVs.
Amazing place. The desert looks endless. Fun activities for the families with kids. The staff is so friendly and makes you feel at home. Loved everything about our stay. Comfortable beds, very clean rooms, all requests are attended efficiently. Special thanks to the Chef that baked my birthday cake. This was by far the best cake I’ve had in UAE.
everything was amazing, we stayed in many many hotels in uae over the last decade but this was by far the most enjoyable stay, the views are out if this planet, the comfort and privacy of ur own villa and private pool, thr evening bbq, just amazing! and the staff was so friendly and caring! thank u!
The hotel was recently renovated to a high standard and all of the hotel facilities were beautifully decorated. We were visiting for a mini honeymoon and the hotel pulled out all the stop for us! They really made us feel welcome and added special touches for us throughout!
Staying at Liwa nights was a transformative experience. From the second we stepped on to the property we were treated with care and unbelievable hospitality. It was beautiful, peaceful, etherial, cultural - we could not ask for more in a getaway.
Liwa Nights is located in an exceptional location out in the empty quarter. The hosts and staff were very friendly and efficient. The accommodation and food was also excellent. Wished I'd stayed for two nights.
Enjoyed the stay at Bab Al Nujoom in the interior desert of Liwa. Nice place to be with family. Villa interiors and fittings are of good quality. Night ambiance is well maintained with the low lights.
The property is amazing, pictures do not fully show it! Great quality of finish, and very well planned. Have to go there to see it!! Hands down one of the best-located hotels in the UAE.
Liwa nights is the perfect place to relax under the stars in the middle of the desert. The rooms are very comfortable, the view is magical and the owners are adorable and so friendly,
If you haven't been already, you must definitely include Liwa Nights when you are in Abu Dhabi.
An authentic, down to earth yet luxurious escape where every detail is beautiful.
Every detail is beautiful
The experience of Emirati hospitality
The owner made sure we had the best experience
Highly recommend the star gazing at night
Very clean hotel and friendly staff. We liked the food prepared by chef Sulfi. He was very friendly and helpful and gave good explanations on the meals.
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