Reviews of Crowne Plaza Adelaide, an IHG Hotel 4 stars
27 Frome Street, Adelaide CBD, 5000 Adelaide, Australia
#26 of 113 hotels in Adelaide
Guests' ChoiceReview score
Based on 2594 hotel reviews
8.5Score breakdown
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Cleanliness
9.2
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Comfort
9.2
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Location
9.4
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Facilities
8.8
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Staff
9.0
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Value for money
8.1
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Free WiFi
8.8
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Reviewed: 23 May 2024
Stephen
Australia3 reviews1 helpful vote9.0“We stayed on the 14th floor with fantastic views, 10/10”- • Leisure trip
- • Couple
- • 1 King Bed Junior Suite
- • Stayed 1 night
good breakfast, excellent array of choice
Stayed in May 2024
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Reviewed: 20 May 2024
Hugh
United Kingdom13 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
Staff in restaurant very friendly and helpful
Stayed in April 2024
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Reviewed: 19 May 2024
Melissa
Australia3 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • 2 Double Beds Premium City View
- • Stayed 1 night
- • Submitted via mobile
Lovely room, very clean and great view from level 19. Ability to stream from phone to room tv is a great feature.
Stayed in May 2024
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Reviewed: 18 May 2024
Alex
Australia1 review8.0“Very nice, very comfortable. We will stay again.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
Nothing, everything was great.
We had breakfast near Rundle Street. $35 per person was a little expensive.
Stayed in May 2024
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Reviewed: 15 May 2024
Zoe
Australia17 reviews2 helpful votes10“Great place to stay!”- • Leisure trip
- • Couple
- • 2 Double Beds Premium Adelaide Hill View
- • Stayed 2 nights
Great room with great view.
Stayed in February 2024
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Reviewed: 13 May 2024
Marianna
Australia29 reviews2 helpful votes9.0“Great stay with you.”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
It was comfortable, clean and the facilities were excellent. The staff were friendly and helpful.
Stayed in May 2024
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Reviewed: 13 May 2024
Lana
Australia2 reviews10“Celebrating 20 years of marriage with my high school sweetheart.”- • Leisure trip
- • Couple
- • 1 King Bed Junior Suite
- • Stayed 1 night
- • Submitted via mobile
I like a bottle of water on each side table near the beds. Air conditioning makes your mouth dry at night.
It was a beautiful way to celebrate 20 years of marriage, and to wake up on Mother's day. Thank you.
Stayed in May 2024
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Reviewed: 7 May 2024
Bron
Australia1 review9.0Superb- • Leisure trip
- • Couple
- • 1 King Bed Standard High Floor
- • Stayed 3 nights
- • Submitted via mobile
Rooms were clean and modern. Staff were helpful and extremely friendly. The meals at the restaurant were exceptional.
Stayed in May 2024
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Reviewed: 6 May 2024
Mel
Australia3 reviews9.0“We enjoyed our stay and will look to stay at Crowne hotels again”- • Leisure trip
- • Couple
- • 1 King Bed Junior Suite
- • Stayed 4 nights
- • Submitted via mobile
There was only a doona on the bed- no top sheet The hallways on our floor had a horrible methane odour most days.
We loved the breakfast and cocktails at Luna bar. Room was very well appointed
Stayed in May 2024
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Reviewed: 6 May 2024
Sophie
Australia1 review7.0Good- • Leisure trip
- • Couple
- • 1 King Bed Standard High Floor
- • Stayed 1 night
- • Submitted via mobile
Nothing
The room was clean and and described
Stayed in May 2024
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Reviewed: 6 May 2024
Devera
Australia1 review9.0“Very comfortable.”- • Business trip
- • Solo traveller
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
Pillow menu.
Stayed in April 2024
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Reviewed: 3 May 2024
Brittstar87
Australia1 review8.0Very good- • Leisure trip
- • Family with young children
- • 1 King Bed Standard High Floor
- • Stayed 1 night
- • Submitted via mobile
A little expensive for the room size
Buffet breakfast was excellent and a lovely view from the restaurant
Stayed in April 2024
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Reviewed: 2 May 2024
Raymond
Australia3 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing all good
The location and help from staff
Stayed in April 2024
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Reviewed: 1 May 2024
Liezl
Australia6 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
Firstly, I would like to commend your staff for their exceptional service and hospitality. The check-in process was smooth, and all the employees I interacted with were friendly and accommodating. However, I would like to bring to your attention a couple of issues regarding the room I stayed in. My room was located on the mid floor (4th floor) with a view of the main road. Unfortunately, this resulted in a significant amount of traffic noise in the morning, which made it a bit challenging to have a peaceful and uninterrupted sleep. In the future, I will make sure to request a room on a higher floor to minimize such disturbances. Furthermore, I noticed that the hallway leading to my room was quite dark, which made it difficult to navigate, especially during the evening. Additionally, the sound insulation in the hallway seemed inadequate, as I could hear people walking and talking outside my room, which affected my sleep quality. Lastly, I would like to mention that the elevator service was not up to par. The elevators took quite a long time to arrive, which resulted in some inconvenience, especially during peak hours.
Its proximity to the shopping center and various food places made it incredibly convenient for me to explore and indulge in the local attractions. I greatly appreciated being able to walk to these places and immerse myself in the vibrant atmosphere of the city. Moreover, I thoroughly enjoyed the buffet breakfast provided at your hotel. The selection was impressive, and I found the variety of options to be quite satisfying. The ability to make my own fresh juice was a delightful touch, and it added a refreshing element to my morning routine. I must also mention the exceptional service provided by your staff.
Stayed in April 2024
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Reviewed: 1 May 2024
Jayne
Australia10 reviews10“Just fantastic !”- • Leisure trip
- • Group
- • Standard King Room
- • Stayed 4 nights
We had room service which was great, food was just what we needed.
Stayed in April 2024
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Reviewed: 1 May 2024
Angela
Australia3 reviews10“Lovely clean and impressive hotel central to everything”- • Leisure trip
- • Family with young children
- • 2 Double Beds Premium City View
- • Stayed 7 nights
- • Submitted via mobile
No connecting floor/access to hotel from parking lot. Not easy access for luggage drop off
Room spacious and clean with great view and hotel central to everything
Stayed in April 2024
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Reviewed: 29 April 2024
Katie
Australia1 review8.0“Great location, reasonably priced for a new hotel”- • Leisure trip
- • Family with young children
- • 1 King Bed Premium City View
- • Stayed 2 nights
The lifts were slow, and the staff were a little abrupt when I queried the confusing charges on our account.
Buffet breakfast was great, lots of options. Rooms were spacious.
Stayed in April 2024
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Reviewed: 29 April 2024
Adam
Australia4 reviews1 helpful vote9.0“Nice stay staff we’re friendly and welcoming”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
Location and new facilities
Stayed in April 2024
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Reviewed: 29 April 2024
Lindy
Australia7 reviews9.0“Brilliant”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 4 nights
- • Submitted via mobile
Booked a twin room but was allocated a king bed that couldn't be separated. It wasn't a big enough issue to raise and the hotel was full so I didn't give staff the opportunity to correct though another family staying at the same time had the same experience.
Fantastic hotel and lovely facilities
Stayed in April 2024
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Reviewed: 28 April 2024
Glenda
Australia4 reviews10“Had a great catch up with family.”- • Leisure trip
- • Couple
- • 1 King Bed Standard High Floor
- • Stayed 4 nights
- • Submitted via mobile
N/a
Great position
Stayed in April 2024
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Reviewed: 28 April 2024
Eileen
Australia3 reviews9.0“Staff on arrival were excellent and allowed us to go into our room earlier than planned. Our room was ready beautifully”- • Leisure trip
- • Family with young children
- • 2 Double Beds Premium City View
- • Stayed 1 night
- • Submitted via mobile
When checking out I spoke with the Reception staff about what we had spent in the Room bar and I thought that payment was taken there and then but it appears it’s going to get charged to the Card that I made the booking with. I would have preferred to have paid for it, when leaving with my eftpos card. As I don’t keep funds in my cards due to so much scammers.
Room food staff cleanliness proximity to zoo & footy. Anything we asked for was politely accommodated
Stayed in April 2024
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Reviewed: 26 April 2024
Igor
Brazil1 review9.0Superb- • Business trip
- • Group
- • 1 King Bed Premium City View
- • Stayed 10 nights
We asked for later check-out, 4 days in advance. The staff at lobby was very supportive and granted us the late check-out. But when the day arrived, our card key access was blocked at regular time, we had to go back at lobby and there was that big queue of guests waiting to perform they check-out.
The staff always very polite and ready to assist.
Stayed in April 2024
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Reviewed: 25 April 2024
Rosalind
Australia49 reviews5 helpful votes9.0“Great Place to stay.”- • Leisure trip
- • Group
- • Standard King Room
- • Stayed 1 night
Nothing - all very good
Room very comfortable and good location to transport & Rundle Mall and the Botannic Gardens
Stayed in April 2024
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Reviewed: 25 April 2024
Bernard
Australia19 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • 1 King Bed Premium City View
- • Stayed 2 nights
Nothing, all good.
Great hotel, very comfortable and clean. Koomo restaurant was excellent.
Stayed in April 2024
