Broad Street, Bristol, BS1 2EQ, United Kingdom
#9 of 52 hotels in Bristol
Guests' ChoiceBased on 9277 hotel reviews
8.7Cleanliness
9.2
Comfort
9.3
Location
9.4
Facilities
8.9
Staff
9.0
Value for money
8.6
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Megan
United KingdomCarpets could have been cleaner. The bed was very comfortable, and the black out curtains were good.
Love the location and friendly staff!
Stayed in May 2024
Reviewed: 13 May 2024
Carolyn
United KingdomThought the numbering system for allergens was tricky to analyse at a quick glance.
It was so lovely and comfortable. The location excellent. Lovely breakfast. I found all the staff very very helpful. I would like to particularly commend the operations manager on the morning of Sunday 12th May who helped me with my suitcase and directed me via an easy route back to Nelson Street carpark. She had a very pretty name beginning with C.
Stayed in May 2024
Reviewed: 12 May 2024
Elisabeth
United KingdomLovely, spacious and clean room in a fantastic location. Pleasant and courteous staff. Can’t fault it. Location is fantastic.
Stayed in May 2024
Reviewed: 12 May 2024
Nicola
United KingdomI asked if I could check in earlyb but the charge would have been £30. Ridiculous.
Breakfast was good - lots of choice, some nice homemade options such as chia seed pudding and bircher museli, and poached eggs to order offered on arrival and delivered in good time. Room was clean and comfortable.
Stayed in May 2024
Reviewed: 12 May 2024
Stephen
United KingdomLack of parking or an agreement with a local company to provide parking paid or free.
The staff are amazing. Quirky history Location.
Stayed in April 2024
Reviewed: 12 May 2024
Juliet
United KingdomNothing
Lovely hotel in good location.
Stayed in May 2024
Reviewed: 12 May 2024
Irene
United KingdomPoor selection of drinks available in bar. Numerous items not in stock
Location and was comfortable
Stayed in May 2024
Reviewed: 12 May 2024
Abhishek
United KingdomThe towels were really stinky and the pillows were not comfortable
Location
Stayed in May 2024
Reviewed: 12 May 2024
Rachel
United KingdomWe ordered room service in the late evening and the food was a little disappointing, It was a huge portion but the quality didn't live up to expectations. Also, we were only delivered one meal instead of two initially but this was rectified quickly.
Really amazing location, good facilities, bathroom was huge and room very clean and comfortable. Enjoyed the self service check-in and check out facilities - all in all very efficient! Would definitely stay again.
Stayed in May 2024
Reviewed: 12 May 2024
Lorna
United KingdomIt was difficult to find parking in nearby car parks and there was a lot of noise throughout the night coming from outside.
Nice hotel, very friendly staff and location is very central.
Stayed in April 2024
Reviewed: 12 May 2024
Peter
United StatesTemporary Construction at the entrance of the hotel and smokers at that entrance
Wonderful location. Easy walk to many restaurants and shopping options
Stayed in April 2024
Reviewed: 12 May 2024
Jim
United KingdomFresher food at breakfast
Location was good the buffet breakfast was ok a choice of eggs would have been good
Stayed in May 2024
Reviewed: 12 May 2024
Andy
United KingdomNothing
Very clean with modern facilities, rooms and bathrooms very good
Stayed in May 2024
Reviewed: 11 May 2024
Kevin
United KingdomNo parking
Very nice
Stayed in May 2024
Reviewed: 11 May 2024
Gabriela
SlovakiaN/A
A great hotel in the city centre, very close to the bus station and surrounded by numerous restaurants, bars and shops. Excellent service throughout my stay. Will come again.
Stayed in May 2024
Reviewed: 11 May 2024
Aisling
United KingdomCouldn’t fault our visit, would absolutely stay again.
A stylish hotel in a great location. Really clean, comfortable and quiet. Nice lobby for chilling out for a nightcap. We had some of the small plates from the food menu in the hotel too and it was good tasty food.
Stayed in May 2024
Reviewed: 11 May 2024
Anna
United KingdomThe hotel is in a very central part of town, but still I managed to sleep perfectly at night. My room was rather big as was the bathroom. Loved the "night light", a very soft one under the bathroom sink that would allow you to go move around without switching on the main light. I got instruction for self-check-in but staff was around when I arrived and really helpful.
Stayed in May 2024
Reviewed: 10 May 2024
Ian
United KingdomThe hotel reception, staff, location, cleanliness.
Stayed in May 2024
Reviewed: 10 May 2024
Megan
United KingdomCentral to shops and local attractions. Comfy and spacious room.
Stayed in April 2024
Reviewed: 10 May 2024
Ryan
United KingdomGreat stay - highly recommend
Stayed in May 2024
Reviewed: 10 May 2024
Naomi
United KingdomNothing
The feel of the hotel is decorated is bright and stylish. Comfortable chairs located in the lobby and bar. Breakfast had a good choice, and the room was perfect
Stayed in April 2024
Reviewed: 9 May 2024
John
United KingdomLack of towel rails and hooks in bathroom. Needed drawer space in bedroom.
Nice clean spacious room.
Stayed in May 2024
Reviewed: 9 May 2024
Bryan
IrelandNo complaints what so ever
Great location, value and top quality facilities
Stayed in May 2024
Reviewed: 9 May 2024
Charlotte
BelgiumExcellent breakfast, comfy beds and friendly staff. Will be coming back here.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content