The leisure facilities need updating. The sky light blinds in my room needs replacing as they are all very 'tired' and would not close or open correctly. The main TV in my room could not get the usual channels you would expect - I would believe the room staff would not have tried the TV so no-one knows. I was ordering a meal and drink in the bar and the barman started to take my order, when a waitress asked him for a bottle of wine (as she was serving in the restaurant) he left me waiting as he went to fetch a bottle for the waitress. 10 mins later he came back and picked up where he left off - it felt like eating and drinking in the bar is second class. Breakfast - I was asked to pay extra for an Americano coffee, considering I paid £180 for the room I was surprised. Would I stay in the same room again - yes but it does need some small investment to make it amazing.

I had a suite that had a huge amount of space. 2 x TVs, Coffee maker, 2 x baths, 3 sinks, massive bed, plenty of seating areas, outside balcony. All you could ask for and more.

Stayed in June 2024

One particular male member of the Bar staff waiting was less professional & his customer service skills need improvement. Service was poor

Room 212 was great except it was very warm as it was an inward facing room & no fresh air. Breakfast was fab although long queue for the extremely slow toaster Evening meal in the restaurant was lovely & service staff were friendly & professional Bar food was good Reception staff were excellent-great customer service

Stayed in June 2024

Could do with a few quid spending on it, tired carpets, paint peeling

Breakfast was very good, very nice setting

Stayed in June 2024

Location was excellent near the Lakes and good National trust parks Olga was exceptional for friendliness and service

Stayed in June 2024

Nothing, except what my room could have been like on a hot day.

The hotel is a Victorian building, in origin, and 'suffers' from 'chinzey' decor through out, but the decor is in keeping with the past era. My room was comfortable, though facing south would be very warm, on a hot day. The restaurant had a peacefull aire, in which the evening meals are served, good food, well cooked, and not over expensive. The menu changes nightly.

Stayed in June 2024

A bit outdated.One member of staff quite rude.

Was clean n comfortable.

Stayed in May 2024

Nothing

Cleanliness and comfort

Stayed in May 2024

Just the weather as it rained the whole time but NOTHING the hotel could have done about that. A bit dated but kind of adds character to the hotel

Staff friendly and helpful. Room changed when there was a minor issue and got upgraded!

Stayed in May 2024

Lovely clean room with fantastic views of the estuary and bay

Stayed in May 2024

Struggled to get parked

The bath 👍

Stayed in May 2024

Not impressed with the room,suitable for a single.

Very pleasant reception 👏

Stayed in May 2024

Great location, lovely building and very large rooms.

Stayed in May 2024

The room was beautiful

Stayed in May 2024

Bathroom , Lift, outdoor sitting needs to be updated

5 course meal was offered on Friday night by the member of team was excellent. and the service super helpful

Stayed in May 2024

Due to the wedding service was slow and the restraunt menu was not up to the normal standard

Stopped before great

Stayed in May 2024

Everything was good..

Beautiful peaceful hotel surrounding countryside as well a coastline 2 mins away 👍

Stayed in May 2024

Quilt was too thin.

Room was superb.

Stayed in May 2024

Couldnt lock bathroom door in room 114

breakfast very good - liked the fruit and yogurt selection. Very good scrambled egg. Evening meal good.

Stayed in May 2024

Bed quite soft, would have preferred a firmer mattress

Breakfast - fantastic choice. Upgraded room great.

Stayed in May 2024

Parking was a bit limited.

Beautifully furnished. Excellent selection at breakfast. Bar was convivial.

Stayed in April 2024

There was a strange character - member of staff? Who on several occasions was in & out of a small office by the bar. Pacing the floor and talking loudly on a mobile phone about fraud & police involvement. Disconcerting & annoying at the same time.

Friendly, welcoming & courteous staff. The building & facilities were fine. Room was in need of a little updating but was of a good standard.

Stayed in April 2024

The 4 poster bed

Stayed in May 2024

Bit expensive

Nice location

Stayed in May 2024

Grout in shower was black in places, water running all the time in the internal courtyard, think it’s a boxed in downspout but i actually enjoyed it, it sounded like a water feature. All 4 pillows were rock hard which kept waking me up with a pain in my neck. Maybe have to hard and 2 soft.

We usually stay in modern accommodation we really don’t like traditional however I chose this for the price. We loved it, such a grand looking hotel. Breakfast was lovely just wish we hadn’t eaten in the afternoon as the menu looked very nice. Had drinks in the garden and the bar very nice. We had an internal outlook however it still had a little balcony, lovely.

Stayed in May 2024