City Centre, 1 Tower Street, York, YO1 9WD, United Kingdom
#91 of 104 hotels in York
Guests' ChoiceBased on 5573 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
9.4
Facilities
7.9
Staff
8.8
Value for money
7.2
Free WiFi
7.9
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End of dialog contentReviewed: 23 May 2024
Julia
United KingdomNoise at night, seemed to be groups of people outside throughout the whole night so slept really badly.
Everything was lovely. Car parking a tad expensive but good facility to have.
Stayed in May 2024
Reviewed: 23 May 2024
Les
United KingdomPut the used towels on the bath room floor when we ca back the dirty towels were put back on the bath room door i had to go to reception to ask for clean towels
My wife likes to stay there
Stayed in May 2024
Reviewed: 22 May 2024
Karen
United KingdomExcellent location, room quiet and fabulous breakfast. Staff pleasant and helpful
Stayed in May 2024
Reviewed: 22 May 2024
Alexia
United KingdomHairdryer not in room. Provided when I asked although took a bit of time.
Location and food
Stayed in May 2024
Reviewed: 21 May 2024
Jane
United KingdomPoor lighting in the room for ladies to apply make up
Location is perfect
Stayed in May 2024
Reviewed: 21 May 2024
Carole
United Kingdomnothing
the staff were very friendly and helpful from the minute we arrived , the room was comfortable and clean, the location was ideal everything in walking distance, the dining room was lovely and the choice at breakfast was brilliant
Stayed in May 2024
Reviewed: 19 May 2024
Mark
United KingdomNothing that I can remember - or perhaps the view from the room window.
All went well when we checked in we were given an upgrade when I asked to borrow a bottle opener I was given one from the bar to keep with no request to return it after use. The room was good and the bed was comfortable clean and fresh.
Stayed in May 2024
Reviewed: 19 May 2024
Lynsey
United KingdomThe rooms could do with a little updating and there’s no air conditioning, instead there’s a small, noisy plug-in fan which is unusable at night. Could do with some firmer pillows
Perfect location for the centre of York attractions, the rooms are clean and staff are very helpful. The luggage store is really handy and the breakfast is great.
Stayed in May 2024
Reviewed: 19 May 2024
Kevin
United KingdomShower could have been a bit more poweful
Location good, very clean and nice size room.
Stayed in May 2024
Reviewed: 18 May 2024
Gary
United KingdomNothing
Central to the city and easy to get to.
Stayed in May 2024
Reviewed: 16 May 2024
Lee
United KingdomFor the price, I would have expected an in room fridge and air conditioning. Most hotels in the same area of this hotel offer those as standard.
Very friendly and helpful staff all around in every department.
Stayed in May 2024
Reviewed: 14 May 2024
Pat
ThailandThe breakfast is great.
Stayed in May 2024
Reviewed: 13 May 2024
Garry
AustraliaHad to wait for breakfast table every morning. Didn’t like the attitude of the woman who looked to be the supervisor of the breakfast area ( dressed in black and didn’t smile once) . First morning she left the young lad that was welcoming people to the breakfast to deal with customers who were not happy about waiting, he was a tall lad and absolutely amazing, excellent customer service . Second morning we had been waiting about 5 minutes for a table and she gave the next available table to a couple who just walked in. Not a service I expect for the price we paid
Good room overlooking Clifford tower but very noisy when coaches are picking up guests for departure on a morning
Stayed in May 2024
Reviewed: 13 May 2024
Gregor
United KingdomEverything was good
In centre of town. 5 min walk to bars and seating near rive. First class breakfast
Stayed in May 2024
Reviewed: 13 May 2024
Phil
United KingdomFor the price we paid, the room was a big let down, when you book a Hilton hotel you expect high standards but these were simply not =met in the room department. Very basic facilities and I believe we would have had better in the Premier Inn down the road for half the price. We were also put in an accessible room which not requested nor required.
Location of the hotel was great, walking distance from all the amenities we were looking to visit. The breakfast was very good as well, buffet style with a great selection.
Stayed in May 2024
Reviewed: 12 May 2024
Mould
United KingdomExpensive parking
Location ideal
Stayed in May 2024
Reviewed: 12 May 2024
Sonia
United KingdomCheck in was slow No other complaints
Great location and fabulous facilities The New Zealand Sauvignon is amazing 🤩
Stayed in May 2024
Reviewed: 10 May 2024
Lesley
United KingdomNothing not to like.
The hotel was in a perfect location, the valet parking was great, the helpful friendly staff, rooms and food were all 5*
Stayed in May 2024
Reviewed: 10 May 2024
Pat
United KingdomRoom was smaller than expected but was clean. Not a lot of choice left on the buffet breakfast.
Location, clean and comfortable room
Stayed in February 2024
Reviewed: 9 May 2024
Svajone
United KingdomThe staff were very helpful and friendly.
Stayed in May 2024
Reviewed: 8 May 2024
Olivia
CyprusThe decor - artificial wood. No shower caps or small toiletries
The bed was very comfortable and breakfast was good. Lots of plant based choices.
Stayed in May 2024
Reviewed: 7 May 2024
Julie
United Kingdombreakfast was excellent Close to shops and bars etc
Stayed in May 2024
Reviewed: 6 May 2024
Claire
United KingdomCoffee at breakfast
Great location, friendly staff and clean room
Stayed in May 2024
Reviewed: 6 May 2024
Bruce
United KingdomWait of 45mins between placing our order and being served our evening meal with no explanation or apology.
Breakfast excellent !!
Stayed in March 2024
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