3 Catherine Street, Exeter, EX1 1EU, United Kingdom
#8 of 28 hotels in Exeter
Guests' ChoiceBased on 1231 hotel reviews
8.7Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.0
Staff
9.0
Value for money
8.7
Free WiFi
9.3
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End of dialog contentReviewed: 20 May 2024
Susi
United KingdomLoved it all. Our room was too hot and we couldn't change the temperature but we called down and someone came up and kept trying till he fixed it.
The staff were so lovely and friendly and helpful. The location is absolutely perfect and it was so reasonably priced.
Stayed in May 2024
Reviewed: 17 May 2024
Montgomery
United KingdomNo instructions on how to operate the coffee maker in the room, so ended up having tea. Breakfast could have been better. Not enough plates at the buffet table. Yogurt bowl empty. Pastries nearly all gone, also not many staff working so difficult to catch someones eye.
Situation, was great. Room excellent.
Stayed in May 2024
Reviewed: 17 May 2024
Chris
United Kingdom3 minute walk for parking but not an issue
Location and roof top bar
Stayed in May 2024
Reviewed: 16 May 2024
Alan
United KingdomCoffee machine in our room didn't work properly
Our stay was very enjoyable good location and friendly staff would definitely stay again
Stayed in May 2024
Reviewed: 15 May 2024
Lucy
United KingdomThe staff weren't rude but very casual & offhand. Do not go to the upstairs bar - they cannot cope with more than a couple of tables. We got told to go back to our table and come back in 20 minutes to order a drink as the bar staff were 'too busy with a large table' to take our order. If ordering cocktails anywhere you usually have to wait about 10/15 minutes anyway for your drink (not a problem, a good cocktail takes time) but a 30+ minute wait for a drink seems a bit excessive when you have limited time at your table. This was when the bar wasn't even full.
Great location, beautiful room.
Stayed in April 2024
Reviewed: 15 May 2024
Istvan
SwedenEverything: the beds 🛌, the bar, the location
Stayed in May 2024
Reviewed: 14 May 2024
Graham
AustraliaAs it is in a no car zone it was a bit of a walk with luggage to a taxi
Staff, rooms and ambiance
Stayed in May 2024
Reviewed: 13 May 2024
Stuart
United KingdomThe only thing I would mention was the shower cubicle, though clean there were stains from shampoos that had not been removed.
The level of professionalism from the staff was superb, the breakfast was of a high quality. Central with ease of access to restaurants and the river for long gentle walks.
Stayed in May 2024
Reviewed: 12 May 2024
Trevor
United KingdomClean hotel comfortable beds great location
Stayed in May 2024
Reviewed: 11 May 2024
Ian
United KingdomPerfect location, to explore the city.
Stayed in May 2024
Reviewed: 11 May 2024
Kevin
United KingdomRestrictive terrace bar opening times
Spacious modern room with great bathroom and shower.
Stayed in May 2024
Reviewed: 10 May 2024
Beverley
United KingdomThe breakfast facilities weren’t as good as I would have hoped. Not topped up very regularly, bread was stale.
Smelt soooo good!! Would love to have purchased the scent but they don’t sell it in the Exeter hotel unfortunately
Stayed in April 2024
Reviewed: 10 May 2024
Robert
United KingdomNo info about the sauna in the room so we were unaware that it had to be booked in advance
The decor was lovely
Stayed in May 2024
Reviewed: 10 May 2024
Ann
United KingdomChecking in staff member seemed a little confused 🫤
Location is fantastic. View from window was a wall😱
Stayed in May 2024
Reviewed: 9 May 2024
Carmen
United KingdomEverything! From the smell of the beautiful lobby, to the friendly staff! The room was lovely and the bed was the comfiest bed I have slept in, in any hotel I’ve stayed in! Great location! Would definitely stay here again!!!!
Stayed in May 2024
Reviewed: 7 May 2024
Barlow
United KingdomStaff seemed unhelpful. . Especially lady behind the bar
Design. , cleanliness and fit and finish
Stayed in May 2024
Reviewed: 5 May 2024
Aimée
FranceThe only little niggle was it was difficult to get hold of the spa to book and then when we went to the spa there was nobody there at the desk to help...
The hotel itself was clean, stylish and comfortable. The staff were friendly, welcoming and happy. The location was perfect with everything we wanted on our doorstep 😊
Stayed in May 2024
Reviewed: 5 May 2024
Nick
United KingdomNothing
From when we entered the hotel till we left the following day the staff were amazing nothing was a problem. Will defiantely stay here again
Stayed in May 2024
Reviewed: 5 May 2024
Robert
United KingdomFruit provided at breakfast could have been better.
Excellent central location. Friendly and helpful staff. Good choice at breakfast and very comfortable rooms.
Stayed in April 2024
Reviewed: 2 May 2024
Diane
South AfricaThe string smell of perfume diffuser in the foyer. The breakfast wasn't great
Lovely setting and tucked away. Off the main road and also near the cathedral
Stayed in May 2024
Reviewed: 2 May 2024
Diane
United KingdomTraditional breakfast was brought to us before we had finished cereal etc
Balcony lovely decor
Stayed in April 2024
Reviewed: 1 May 2024
Ann
AustraliaBrilliant location in historic centre
Stayed in April 2024
Reviewed: 30 April 2024
Lee
United KingdomNothing
Very good location and lovely hotel overall
Stayed in April 2024
Reviewed: 29 April 2024
Emily
United KingdomNothing - all fabulous!
Exceptional Staff/Customer Service Spotlessly Clean Wonderful Spa
Stayed in April 2024
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