Rua São Tomé 18-26, Santa Maria Maior, 1100-466 Lisbon, Portugal
#860 of 3,536 Holiday rentals in Lisbon
Guests' ChoiceBased on 405 apartment reviews
8.4Cleanliness
8.9
Comfort
8.8
Location
9.3
Facilities
8.5
Staff
9.0
Value for money
8.0
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 May 2024
Malvika
IndiaIt was very large, centrally located and well-equipped.
Stayed in May 2024
Reviewed: 29 May 2024
Ellie
United KingdomIt’s in a louder area, but not much of an issue but one to look out for if you’re expecting complete quiet
The location was great, perfect for discovering Lisbon
Stayed in May 2024
Reviewed: 29 May 2024
Elisavet
GreeceExpensive for what it provided, it wasn’t soundproof, not very clean.
The location was really good and the people working there very kind and helpful!
Stayed in May 2024
Reviewed: 27 May 2024
Donna
PhilippinesI expected an elevator but it didn’t go to my floor. Fortunately, the maintenance man did help me carry my luggage. The room is a little dated but well-maintained.
Good-sized room with all the basic amenities.
Stayed in May 2024
Reviewed: 26 May 2024
Ana
Brazilthe bathroom wasn’t very comfortable
Room size
Stayed in May 2024
Reviewed: 25 May 2024
Joseph
United KingdomOur apartment had a kitchen with a small table, but there was no comfortable seating so you couldn't sit and relax during the day. Some of the property rules were excessive - charges for additional toilet paper, any minor stains on towels from makeup or suncream etc. The rates at these apartments are not cheap, so these extra rules and charges felt OTT.
The apartment was in a great location in the Alfama. The apartment itself was clean and tidy, with all the amenities you need to cook. Checking in and out was easy as there are no keys involved, just door codes.
Stayed in May 2024
Reviewed: 25 May 2024
Tija
United StatesThe only thing I did not like was the absence of a wash cloth which may be cultural. So if you appreciate a washcloth, bring one with you.
The staff members were very helpful, knowledgeable and friendly. The hotel is in a great location. Our apartment was spacious, beautifully appointed and cozy. Two doors led out on to a balcony overlooking a part of the city which was lovely. The property is surrounded by restaurants and even a small super market.
Stayed in May 2024
Reviewed: 22 May 2024
Okan
NetherlandsThere was quite some sound coming from the top apartment. I do not know how this could be resolved but this was not very nice. The outside noise was manageable but that is coming from someone who lives in the city center and is used to some outside noise now and then. Bear in mind it is an active area of Lisbon.
Very helpful and friendly staff who took their time assisting, both online and offline. They were very responsive and friendly. Very flexible with pickup and leaving of suitcases which was much appreciated. I also liked that the apartment was very spacious and not set up in a way that things are in the way. The airconditioning was a great feature.
Stayed in April 2024
Reviewed: 19 May 2024
Breanna
United StatesThe bathroom is in the far end of the apartment, away from ventilation or windows which made it difficult for the space or any of the towels/bath mats to become dry after use of the shower. While this may be difficult to correct, it would be helpful to provide additional towels in anticipation for this during the stay.
The location could not have been more ideal. It was close to numerous shops, restaurants, and things to do while also remaining close to the authentic Lisbon experience.
Stayed in April 2024
Reviewed: 13 May 2024
Millie
United KingdomWas right on the street but didn’t bother us too much.
Was very clean, great location.
Stayed in May 2024
Reviewed: 8 May 2024
Vaughan
AustraliaOn a very busy road
General location and private
Stayed in May 2024
Reviewed: 7 May 2024
Eva
Czech RepublicOur apartment smelled bad:(
Friendliness of the staff at the reception The location
Stayed in May 2024
Reviewed: 6 May 2024
Vilislava
SloveniaExcellent location!
Stayed in May 2024
Reviewed: 2 May 2024
Elli
United Kingdom- Squeaky floors - The bathroom didn't match the rest of the apartment, it felt slightly outdated. It was very clean and had all the necessary towels, hairdryer etc but would have been better if there were more surfaces for your toiletries and stuff.
- The location was incredible, in the heart of Alfama, only a short walk from all the Alfama sights! The tram passes right in front of the building and there are many good options for coffee, food just a short walk away. - The hosts were very friendly - The room was beautifully decorated, loved the mural on the bedroom wall! - Had all the necessary amenities for a comfortable stay + a lift - Clean!
Stayed in May 2024
Reviewed: 23 April 2024
Tatjana
SerbiaRight accross the building where the apartment is settled, there is a restaurant, usually playing loud music. This might be an issue for people who would like to have some peace and quiet.
The location of the appartment is excellent, it is on the track of tram 28, next to few miradouro’s and St. Jorge Castle. The receptionists are super helpful and polite. The room was just the same as it was in the pictures, everything new and clean.
Stayed in April 2024
Reviewed: 22 April 2024
Wendy
United StatesLovely patio and convenient location. Very nice hosts but not overly intrusive. Good value.
Stayed in April 2024
Reviewed: 18 April 2024
Tiago
United KingdomThe bathroom mirror was broken on the edges with some sort of silicone securing it.
The property was alright, nothing special for a 400€ plus flat.
Stayed in April 2024
Reviewed: 14 April 2024
Miljan
SerbiaBe advised if you stay in 1a there is no window in the bedroom, and if somebody is walking on the floor above you, you can hear thumbs and squeaks loud from the old floor boards.
The location is cute, right in the center of Alfama which is not noisy. Clean, organized and has everything you need. The host communication was very good.
Stayed in April 2024
Reviewed: 5 April 2024
Joseph
Czech RepublicThere were some neighbours who seemed to be constantly opening and closing a wardrobe on the opposite side of the wall during the night.
Fantastic location, great views from the top apartment balconies, and a very convenient way to get into the apartment, even if you arrive after the office closes.
Stayed in April 2024
Reviewed: 30 March 2024
Hayley
United KingdomGood location in the old town and good amount of space.
Stayed in March 2024
Reviewed: 24 March 2024
Katherine
United KingdomNo hot water left for 2 showers in a row. Only loud when you have inconsiderate people above/next to you. First night was quiet but someone must have checked in as the next 2 nights it just sounded like someone above moving furniture at daft times. Room was very hot - aircon was located at the end of the hall where you walk in so there was 0 benefit from this. But we would stay again!
Big windows opening onto the street with a view of the tram. Ideal location. Very comfortable bed. Big room.
Stayed in March 2024
Reviewed: 24 March 2024
Debbie
United KingdomThe sofa wasn’t comfortable to sit on but it made a comfortable bed.
Perfect, convenient location, large airy apartment with a lift, great after climbing Lisbon’s hills all day!
Stayed in March 2024
Reviewed: 21 March 2024
Pia
FinlandThere was no cleaning during a 7 days stay (there would have been for a 8 days stay), but there would have been a need for that. The cleaniness overall was not really good -the mat and the sofa were not proper, the sofa hade long time stains on it, we took the mat off not to walk on it at all. It was said that toilet paper and toiletries would be included, but this was not the case -2 rolls of toilet paper for 2 persons for a week -not enough... and there was a price list for the soap and schampoo... ´The garbage was our duty to get rid of and we didn't have enough plastic bags for that either, but we got a few more by asking. The staff at the reception didn't tell us anything without us asking. One of them had no clue that we were guests there, even though we had had a few conversations and she thought we were leaving every day. There were no notice in the booking site that this appartment (1 C) faces the street, that can be quite loud in the evening. There were ear plugs though!
The location was really nice! The appartment is locked with a code, which is practical. There's a 7/11 just round the corner. The tram 28' runs just outside!
Stayed in March 2024
Reviewed: 17 March 2024
Sarah
United KingdomOnly slight drawbacks for us were the bar opposite had a loud party on our last night. That was the only time that noise was an issue. It finished about midnight. There were some great tunes and I was half minded to join in if I hadn't already got my pyjamas on. Ear plugs were provided for us and actually we did fall asleep fine when we used them. If you weren't going to bed as early as us it wouldn't bother you. In my ideal world I would like to have somewhere to dry clothes.
Very good to have a staffed reception, staff spoke excellent English, very helpful and welcoming, answered a couple of questions about the local area and advised us we could leave luggage in reception on departure day. Great area, short walk to the centre and loads of places to eat round about. Accommodation was very spacious and comfortable. Be aware the doors open right onto the street. Our son had great fun trying to catch people who were using the doors and windows as mirrors. No one could see him from outside. Very funny to watch from inside.
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content