Broad Street, Bristol, BS1 2EQ, United Kingdom
#9 of 52 hotels in Bristol
Guests' ChoiceBased on 9372 hotel reviews
8.7Cleanliness
9.2
Comfort
9.3
Location
9.4
Facilities
8.9
Staff
9.0
Value for money
8.6
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 23, 2024
Lesley
United KingdomIt was all very good
Location / ease of movement / close to NCP car parking / helpful info & map provided by reception team
Stayed in May 2024
Reviewed: May 23, 2024
Deborah
SpainClean , staff efficient, breakfast great, big selection.
Stayed in May 2024
Reviewed: May 23, 2024
Jane
ItalyHand/body cream in the bedroom! (A small thing, but always useful when travelling light) Perhaps a few more personal touches.
Good position. Clean, comfortable room with standard facilities. Easy check-in and check out (machines).
Stayed in May 2024
Reviewed: May 23, 2024
Cathy
AustraliaExcellent location on the heart of Bristol.
Stayed in May 2024
Reviewed: May 22, 2024
Peter
United KingdomAll good. Lovely rooms . Good breakfast . Well situated
Stayed in May 2024
Reviewed: May 22, 2024
Anja
SpainGreat location, clean and modern, very comfortable beds.
Stayed in May 2024
Reviewed: May 22, 2024
Roisin
United KingdomEverything was great
Location was super - central, clean and quiet. Really great base from which to explore the city; opposite a lovely Belgian beer bar, The Strawberry Thief; down the street from Full Court for outstanding coffee and the best carrot cake I’ve ever had; and within walking distance of everything you want to visit. Have already recommended the hotel to others. Will stay again!
Stayed in May 2024
Reviewed: May 22, 2024
Lynn
United KingdomUnable to drop luggage outside the hotel due to a temporary road closure. Only a problem if you have heavy cases as we had a stop off on our way home after a holiday abroad. Very close to car parks so park at the Nelson car park just a 3 min walk no problem with lighter luggage.
Beautiful hotel with very helpful & friendly staff Comfortable well eqipped rooms. Great breakfast too. Close to shopping, bars, restaurants and the theatre in an excellent location.
Stayed in May 2024
Reviewed: May 21, 2024
Sandra
United KingdomThe breakfast - particularly the hot food was a bit tired and old by 8.30. Not great at all. Sadly caused a stomach ache
Stayed in May 2024
Reviewed: May 21, 2024
Wendy
United KingdomVery expensive
Amazing location right in the centre of Bristol
Stayed in May 2024
Reviewed: May 21, 2024
Matthew
United KingdomRoom was not ready at time of check in. Was offered a room with 2 singles pushed together when this is not what we paid for. We had to wait longer for our room to be ready as we were not happy to accept the change in room
Stayed in April 2024
Reviewed: May 21, 2024
Nicola
United KingdomNo parking
Lovely clean hotel. Friendly staff. Lovely breakfast. Comfy bed. Quiet. Great nights sleep 👌🏼
Stayed in May 2024
Reviewed: May 21, 2024
Catherine
JerseyI ate dinner alone , the staff were excellent & I gave them 10% tip . Enjoyed
Stayed in May 2024
Reviewed: May 21, 2024
Penny
United KingdomGreat staff Room was spacious and very clean with a great hostess tray Fab breakfast Will be back
Stayed in May 2024
Reviewed: May 21, 2024
Quentin
BelgiumBedroom a bit old school / price per night a bit too expensive. Also lobby could be a little refurbished. The view is pretty bad.
The Place is great, the breakfast has many options and is good, the staff is super nice. Parking is also very close. Don't worry if you look for a safe way to park.
Stayed in April 2024
Reviewed: May 21, 2024
Deirdre
United KingdomQuiet a lot of street noise at night. No fridge or toiletries
Good size room, clean & big bathroom.
Stayed in May 2024
Reviewed: May 21, 2024
Amanda
United KingdomThe extractor fan in the bathroom does not turn off and the sound kept me awake however this was rectified on my second night by moving to a room with a quieter fan
Location is excellent. Staff are helpful and friendly. Beds are comfortable
Stayed in May 2024
Reviewed: May 20, 2024
Ch
SwitzerlandThe long corridors to reach the room.
Very central location, walking distance from all the lively areas without the noise. Very confortable and modern. A generous breakfast buffet at a moderate price. An interesting building front and warm lobby.
Stayed in May 2024
Reviewed: May 20, 2024
Jack
United KingdomGreat location and stylists
Stayed in May 2024
Reviewed: May 19, 2024
Rob
United KingdomNo parking Long meandering corridors to get to roomp
Room was nice
Stayed in May 2024
Reviewed: May 19, 2024
Paige
United KingdomHow comfy the beds were and how lovely the shower was
Stayed in March 2024
Reviewed: May 18, 2024
Donna
United KingdomNothing
The hotel was beautiful on the inside and out! Staff friendly and the little birthday card & treats were a great touch! Thank you
Stayed in May 2024
Reviewed: May 18, 2024
Richard
United KingdomNo parking so makes the stay expensive
Location
Stayed in May 2024
Reviewed: May 18, 2024
Phill
GermanyNothing comes to mind.
The staff was friendly and helpful. We had a good breakfast, and the rooms were clean and large enough for our needs. The hotel is in an excellent location, a few minutes walk to the shops.
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content