HVAC did not work. Heat poured out of system room was over 80 degrees. We called twice no one came to fix.

Great location

Stayed in May 2024

Condom wrapper on outside deck thrown from above. I did not pick it up. Linen very filthy duvet was put on wrong so the dirty quilt inside was exposed 😳

Stayed in April 2024

Too much smell of marijuana smoke in the hallway.

The self service

Stayed in March 2024

Confusing to get in , no front desk got to call for help takes some time .

Comfortable bed . Decent size . Big TV with roku . Balcony

Stayed in March 2024

It was New York so its hard to get parking in the first place. I did see some cosmetic issues, i.e. the table: the legs were broken upon arrival, the shower: the shower didn't have a door which allowed water to splash out.

There was no breakfast, but the area had a plethora of options to choose from for anytime of day! So it was exciting!

Stayed in January 2024

Me room was missing the remote to TV, I. Informed them pretty late, and customer service let me into another unit to get a remote, however that did not work as well. So I didn’t have any tv my whole stay.

Very Nice, clean and modern. Very easy to check in and out. The facility is very nice

Stayed in January 2024

No pin code sent for check in. Had to wait at the entrance for it.

The room was very good.

Stayed in January 2024

The management/staff were very unwilling to help with any requests. Considering there's no reception staff on the ground, one would expect the hotel/ apartment to have an easily reachable customer service/guest relation number. Unfortunately, the numbers provided were almost always unreachable. In my 13 years of traveling around the world as a protocol officer, the guest relations I experienced here is perhaps the worst.

The room, corridors, and areas within were quite clean.

Stayed in September 2023

There are lots of little touches that would make this place much better. For example, the kitchen set does not have knives to cut anything or drain board to wash dishes or a dishwasher (so where do the clean dishes go?). The bathroom has very little shelf space and there is no shelf in the shower (so put my soaps on the ground?). There weren't enough towels to go around for my weeklong stay (especially since I was using bathroom towels as dishtowels since none were provided), and there were no extra blankets or linens in the room and barely enough hangers (even though there was a nice iron and ironing board). Little things like this would have made this place an 8 or 9 for me rather than a 7. Also, the location is not the greatest. It's an 8-10 minute walk to the subway, which isn't bad, but on one side of the building the walk does not feel the safest (dark streets, lots trash, not very visible). Also, the location worked ok for me because I was working in Harlem while I was there, but it took 45-60 mins and several transfers to get to lower Manhattan so made it hard to feel motivated to go explore the city. The unit also really could have used blackout curtains because the floor to ceiling windows which let in lots of natural light also make it hard to sleep past 7am, and the proximity to a busy street means there's also a lot of street noise.

This unit was a great value for the price. Everything was incredibly clean, the furnishings were all updated, the bathroom was very nice and spacious. The building has an incredible gym and a great business center and lounge so plenty of space to hang out it. The kitchenette and mini-fridge were a nice touch. The room as a good size with two desk areas, a small sofa and coffee table, and a comfy queen size bed with a pretty nice big screen TV that had easy internet access. It was generally a pretty easy stay and a good value compared to what other things in NYC cost.

Stayed in December 2023

Bastante comodo

Stayed in December 2023

The rooms need a full body mirror. The pillar blocks the view of the television. Took while for us to get a reply from the hotel once called.

The lounge was really ! It was very clean and spacious in the room. The beds were comfortable.

Stayed in December 2023

The heating system made a lot of noise that it was hard to sleep with it on.

I liked the room and decor.

Stayed in November 2023

Nothing everything was great I had zero complaints

It’s a great hotel and location is fine, it’s not dangerous your coming to New York not the suburbs you know but besides that, safe location, great room always saw staff cleaning and had no complaints at all

Stayed in November 2023

I didn't know what to expect considering all the different commentaries I read online but the room was exactly like the pictures, clean and cosy, the building was easy to find and I hadn't any problems to get into it or into my room. It's not a hotel, so you can't expect all the different services you usually have with one but that does the job. That's why it's so affordable. It's close to the subway so you can go very fast to Manhattan. We had a nice stay with my wife for our week in NYC and we were satisfied with the Global Luxury Suites at the Arches.

Stayed in October 2023

The bathroom could use wall hooks or shelving to hang towelscounter space.

Quiet and clean.

Stayed in October 2023

No front desk

The rooms were clean and spacious

Stayed in September 2023

Small/over priced, dirty pillows dirty frame on mattress

Patio

Stayed in October 2023

The wifi of the room wasn’t working. Communication with the staff is quite difficult, they don’t respond easily by phone or by mail.

The room was clean, the kitchenette was nice and the bed comfortable.

Stayed in September 2023

Couldn’t gain access too my room for hours anytime I called for help they said they’d call me back never did couldn’t access my room until 9:30 at night which was a waste of my money terrible customer service from Leo he was rude and very unprofessional he should get written up if not I’m already in the process of having my lawyer reach out to the corporation because I wasted money by not having access for five hours and nobody called me back or helped me until I spoke to a nice lady and she seemed to have no issue with helping unlike Leo who gave constant excuses and was very rude

The room was cute and clean bathroom was lovely and the cute little gift basket with snacks and soap and paper towels was cute

Stayed in September 2023

It is a noisy position. There was nobody to welcome. Totally nonpersonal attitude. The water tap in the shower gives first warm and later cold water. Should it be in the opposite way?

It has easy access close to metro stations of lines 4,5,6. There is a fridge and microwave and not far is a supermarket to buy some food. There was a coffee and tee for the first breakfast and some items to wash the dishes complimentary.

Stayed in September 2023

The insects by the windows coming into my room and in front of the building it was a lot.

The space was nice.

Stayed in August 2023

Need to have a little better staffing. Ice machines needed

Nice hotel in pretty good location

Stayed in August 2023

the customer service gentlemen was very rude both times I called but besides that everything was amazing

the privacy

Stayed in May 2023

There was no shelf space in the bathroom or in the shower so we had no area to place our belongings. We had to put our shower things on the floor which we did not like. There were also no hooks to hang towels.

Very modern

Stayed in May 2023